The hotel was super nice. They did up my sister's wedding really nice. Most of the staff was very helpful and went over and beyond. The front desk worker was the only thing that threw things off. She wasn't very friendly and didn't greet you when you walked in or anything. That's why I gave a 4 star instead of a 5.
Very comfortable rooms with fridge/microwave. Very clean. Friendly staff all around. Beautiful indoor courtyard with tables, game area, benches. Breakfast at in house restaurant included. Pool and hot tub. Beautifully decorated for Christmas!
nice renovations in rooms. Employees kind & caring. Nice holiday decor. Good breakfast options.
On our way to buy a puppy in Salyersville, KY from PA.. our breeder recommend this hotel. Boy are we glad she did. This hotel was out of this world decorated for the holidays and a wedding reception. The hotel staff was so personable and helpful. The front desk lady Brenda was very nice as were the ones at front desk when we checked out. Our room was beautiful and very clean. I loved the cottage look interior. The pool was unlike anything I ever saw. Swim under the little divider and you are outdoors..some snow flurries were falling making it just breath taking. The complimentary breakfast was a nice touch. Overall, just WOW!! if we ever go this way in the future we definitely will stay here. I'd give this 10☆ if I could.
Front Desk representatives lacked hospitality and acted in a very rude manner when we arrived at Ramada. We were a group of four attempting to visit the pool; two of us had annual memberships ($350 value). We requested that we buy the other two non-members a day pass for the pool. Our request was denied as it was Labor Day weekend causing the pool to be at capacity. While this is not a problem, the demeanor that the front desk representative took was unacceptable. Mariam did not bother to explain the information I stated above in clear words, but simply said, “No, we are not selling passes today.” My mother and I then proceeded to explain the situation to the representative. She responded with, “That doesn’t really matter.” We left obliviously as her customer service skills clearly need to be improved. Keep teaching your employees this way and no one will want to deal with Ramada in Paintsville. A front desk rep is your public face; they should be well-mannered, attentive to customers needs, and talk with kindness. We were not mean at all and we didn’t act out. We simply were trying to understand what the front desk rep meant when she said, “We are not selling passes today.”
Ramada Paintsville Hotel Conference Center is a US Lodging based in Paintsville, Kentucky. Ramada Paintsville Hotel Conference Center is located at 624 James S Trimble Blvd, Paintsville, KY 41240, USA.
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